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Privacy Policy

The Victims Choice Privacy Policy (together with our Terms and Conditions any Acceptable Use Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Information we collect from you

  • Information you give to us. This is information about you that you give us by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you post on our site. It also includes you email address which you will be required to provide at the point you wish to post any content on our site.
  • Information we collect from other sources. When someone visits our Website, we use a third party service, Google Analytics, to collect and analyse standard internet log information and statistical details of users’ actions and behavioural patterns. The reason this information is collected is to understand things such as the number of visitors we receive to various parts of the site. We also reserve the right to collect information about your computer, including, but not limited to, your operating system, browser type, geographic location and IP address for system administrative purposes. The information is processed in a way which will not specify anyone’s identity.

Cookies and how we use them

Cookies are small text files that are placed on your computer by websites that you visit. A key function of them is to make websites work more efficiently and to provide information to the owners of the site. Cookies contain basic information about your internet use and do not normally identify you personally. Cookies are sent from your browser to the website every time you revisit it, and so has the capability to recognise your computer or device and improve your site experience.

We use cookies for the following purposes:

  • To analyse the number of visitors and to see how visitors move around our site when they are using it. We do this to help improve the Website search functionality, structure, design and content.
  • To recognise you when you return to our site and to personalise content for you by storing any information about your preferences.

Session cookies will be used for logged in service providers. Session cookies store information in relation to the user’s page activities.

Cookies will be persistent and secure.

Find out more about cookies, including how to manage and delete them, by visiting www.aboutcookies.org or www.allaboutcookies.org

Controlling Cookies

If you do not want our Website to store your cookies, you can set your web browser to refuse cookies. However, by doing this you may have issues with website functionality, including some pages not being available. Unless you actively set your web browser to refuse cookies, our site will issue cookies when you visit it.

Disclosure of your information

When you want to post information on our site, you will be required to provide an email address. This is so that we can contact you in the event that there is an issue with your posting. We will never share the email address you provide with any third party unless you consent to this, we are concerned about your safety or we are otherwise required to do so under the law.

Any post that you make on our site will be anonymous except to the extent that the content of your post allows others to identify you.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Posts on our site

Our site gives users the ability to leave reviews on victim service providers. Reviews on our site are from the Victims Choice website only and are not pulled from external sources.

We may also include the ability for other users to flag a post on our site as something which may be inaccurate or inappropriate. Where a user flags a post, the user will not be required to submit their name, address or any other contact details and the flag will be passed to the Website moderator to review and process.

Emails you send to us

Any email sent to us, including any attachments, may be monitored by us for security. You have sole responsibility for any email sent to us to be within the bounds of the law.

Complaints or queries

We aim to meet the highest standard when collecting and using any data. Because of this, we take very seriously any complaints against us. We fully encourage users to notify us if they believe that their information is being collected unfairly, in a misleading way or is inappropriate. We also welcome any suggestions for improving our processes.

Any complaint received by us will be logged and filed, including all the details of the complaint. We will not store details or publish data on statistical information related to complaints, such as the number of complaints we receive. We will only use the personal information collected to help process the complaint.

All information from complaints will be stored in a secure environment and will only be accessed on a ‘need to know’ principle.

Links to other websites

Our site may contain links to third party websites. We do not have control of third party sites and are not responsible for any information you provide them. We are not responsible for a third party website’s privacy policy and encourage you to read the privacy statements on those websites.

We are not responsible for links posted in user reviews or information collected through these third party sites.

Changes to this Privacy Policy

We reserve the right to amend and change this Privacy Policy at our discretion, and at any time. We will note the date that changes to the Privacy Policy have taken place, and any revision that has been made will take effect upon posting. Please check back frequently to see any updates or changes to our Privacy Policy. This policy was last update on [24 March 2017].

How to contact us

If you want to request information about our Privacy Policy or have any questions, you can contact us at:

Supporting Justice
33 Queen Street
Third Floor
London
EC4R 1BR

info@victimschoice.org.uk


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