Supporting Justice who own and run the brand Victims Choice are committed to protecting your privacy and take our responsibility for data handling seriously. We collect and store personal data for the following purposes;
We only store personal data for the purposes above and we only access it when there is a business need to do so. We do not share it with anyone without your permission and do not sell any information.
It is important to us that we are transparent about what we do with data and that will depend on the purpose. The below outlines our different uses of data.
When someone accesses the Victims Choice website and leaves a review we ask them for their email address. The details are stored, encrypted and the information is never used or viewed.
We ask for this information to ensure the review is being provided by a genuine person but it is used for validation only.
A review can not be left without completing this step as we have a legitimate interest to protect our website from robots and hackers which could leave reviews without this validation. We store reviews for 10 years.
Cookies are small text files that are placed on your computer by websites that you visit. A key function of them is to make our website work more efficiently and to provide information to us through Google Analytics. Cookies contain basic information about your internet use and do not identify you personally. Cookies are sent from your browser to the website every time you revisit it.
We list an extensive list of victim service providers on our website. Some of these providers have signed up to the website and others are yet to complete a profile. Those service providers who have completed a profile have provided us with personal data which includes a contact name, contact email.
We use the completed profile to keep the named contact for the provider updated about traffic on their profile which includes reviews and visitors.
This information is provided with consent and consent can be withdrawn at any time. Withdrawing consent does not prevent the provider from being listed on the site but does hamper our ability to update them about the activity on their profile.
We keep this for as long as the profile is active but review it yearly to ensure it remains accurate.
From time to time we conduct research using google forms or survey monkey. These surveys often collect personal data such as name, contact details and will sometimes include information such as gender or age so that we can better understand the pool of people that have responded. If for any reason respondents provide us with special category data (eg ethnicity, religion, health data etc) we understand that this needs to be especially protected due to the nature of the data.
We use the information to write and publish reports, to support funding applications, training or for the purpose of a campaign/marketing. Unless specifically stated to participants when they take part, the information is always aggregated and shared in an anonymised format so individuals can not be identified.
We always ask for consent to collect this information and make it clear that giving the information is optional. Any special category data collected must be done so with explicit consent.
We keep personal data for 1 year after the research concludes and then keep it in an anonymised format
We work with a range of partners and have an extensive network of contacts. This usually includes names, contact numbers and job title. This information is held in digital or hard copy address books and within emails sent and received. Details are used to make connections or introductions with the purpose of working together to improve service for victims and witnesses.
We have a legitimate interest to to use and store this information to carry out usual business functions. We keep emails for 3 years and then they are archived and deleted after 5 years.
We keep personal details of our clients for the lawful basis to carry out contracts. All contracts will state if there are any responsibilities for data processing and where this may be required the terms will be set out in the contract. We keep details of our contracts up to 20 years.
We regularly tell interested parties about the work we are doing including our latest products and services. We usually do this through a newsletter sent via Mailchimp, a third party website. To do this we store personal data including name and email addresses to send these communications.
People are asked to join our mailing list in different ways. Firstly all those that have created a profile on Victims Choice are asked if they would like to be added to our mailing list. With their consent they are then manually added as subscribers to our mailing list stored within mailchimp.
We also ask others to join our mailing list on an ad hoc basis. Where they express an interest to receive the mailing list we send them a google form which allows them to directly register with mailchimp to receive our communications.
If you have any questions about how we process your data or want to exercise any of your data right then send us an email at email@example.com and we will respond within 5 working days.
If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature.
Victims Choice is registered under the Data Protection Act 1998 as a Data Controller under number ZA241721
We aim to meet the highest standard when collecting and using any data. Because of this, we take very seriously any complaints against us. We fully encourage users to notify us if they believe that their information is being collected unfairly, in a misleading way or is inappropriate. We also welcome any suggestions for improving our processes.
Any complaint received by us will be logged and filed, including all the details of the complaint. We will not store details or publish data on statistical information related to complaints, such as the number of complaints we receive. We will only use the personal information collected to help process the complaint.
All information from complaints will be stored in a secure environment and will only be accessed on a ‘need to know’ principle.