Brake provides the national, Ministry of Justice commissioned support service for bereaved road crash victims, and also provides support after serious injury in a road crash. Our helpline is a quality accredited, freephone support service, providing information, signposting and advocacy, emotional support and a listening ear. Calls are confidential and there is no time limit to our support. Brake’s victim services team are trained and professionally supervised experts, who understand that every road crash is different, every caller is an individual and each set of circumstances is uniquely painful, and we tailor our support according to your needs. Our over-riding aim is to help bereaved and seriously injured road crash victims to feel able to cope, emotionally and practically, in the aftermath of a crash and as you adjust to your new reality. We can stay in touch with you for as long as our support continues to be helpful.
Brake’s helpline provides support for UK residents in the following circumstances:
- if you have been bereaved or seriously injured in a crash;
- if you are caring for, or concerned about, someone bereaved or seriously injured in a crash;
- if you are a professional, such as a police officer, teacher or health worker, wanting advice about how to help people affected by a crash.
We will provide support whether the crash was recent or a long time ago, and whether it occurred in this country or abroad. Our helpline officers are trained in providing support to those aged 16 and over, however we can also provide information, signposting and guidance for adults supporting affected children who are under 16.