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Lighthouse Victim and Witness Care

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Overview

Who Are We and Where Are We Based

Our Lighthouse teams are based at three hubs in Keynsham, Bristol and Bridgwater to ensure that each victim receives the tailored support and service they need local to them.

All teams have:

  • An Area Manager

  • Team Leaders

  • Victim and Witness Care Officers

  • Team Support Officer

  • Co-located Multi Agency Partners

    We have a number of multi-agency partners co-located with us to help us to provide quick access to specialist support for our most vulnerable victims. This includes:

  • Restorative Justice Coordinator

  • Independent Domestic Violence Advisors

  • Independent Sexual Violence Advisors

    What Do We Do

    Lighthouse work with victims of crime who are entitled to an enhanced service in accordance with the Victims Code of Practice guidelines. This includes: 

  • Victims of a serious offence including:

    Domestic Abuse, Hate Crime, Sexual Assault, Wounding with intent, Trafficking, Attempted Murder, Arson with intent and Kidnap

  • Persistently targeted victims

  • Vulnerable victims whose quality of evidence may be affected because:

    They are under 18, suffer from a mental health condition, have a physical disability, a learning difficulty or social impairment

  • Intimidated victims: those whose quality of evidence may be affected due to behaviour of the suspect or the suspects friends and family, or the victims religious or cultural beliefs.

    All cases are referred into our service through the police and allocated to our Victim and Witness Care Officers (VWCO). We do not accept external or self referrals.

    A large percentage of the people we work with are repeat victims and as such we try to ensure where possible that they are allocated to the same officer each time in order to build a positive relationship and ensure consistency of support.

    What is the role of a VWCO

  • We compile background checks to ensure safeguarding needs are met and to inform our support of the victim and appropriate means of contact.

  • We make contact with the victim via the phone to complete a needs assessment to establish any vulnerability they may have, and any support networks already in place.

  • We coordinate referrals to support services that may be of benefit to our enhanced victims – only with their permission!

  • We act as a single point of contact for any questions or queries victims may have.

  • We schedule follow up calls to ensure support requested is being received.

  • Victims are given the direct number of their allocated VWCO so they can get straight through to them.

  • If the victim’s case proceeds into the court process the VWCO will remain with them throughout the Criminal Justice Process.

    In addition, Lighthouse provides on-going support, updates and information to all victims and witnesses going through the court system. We are currently managing around 4,000 live criminal prosecutions at any one time across all 3 hubs.

Eligibility

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Address:
Valley Rd, Portishead, Bristol BS20 8QJ

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Support services

Lighthouse Victim and Witness Care provides the following support services:

Emotional Support,  Practical Help,  Counselling,  Accommodation,  Services for Children and Young People,  Support Groups,  Advocacy,  Restorative Justice,  Information.

Crime types

Lighthouse Victim and Witness Care works within the following crime types:

Domestic Violence/Abuse,  Sexual Violence/Abuse,  Homicide,  Modern Slavery/Trafficking,  Child Sexual Exploitation/Abuse (CSE/CSA),  Hate Crime,  Forced Marriage/'Honour-Based' Violence,  Fraud,  Anti-Social Behaviour,  Burglary,  Stalking,  Road Victims,  General Offences - (Violence, Theft, etc.),  Female Genital Mutilation (FGM).

Opening hours

0800 - 1900 Monday - Friday 1000 - 1600 Saturday - Sunday

Lighthouse Victim and Witness Care Reviews

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Regions covered

Lighthouse Victim and Witness Care serves the following regions:

Avon and Somerset.


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